All orders are processed and shipped in the order that they are received. Standard delivery time is 5 to 7 working days. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move a product into your home. This is the case especially if you live in a block of flats, as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact us prior to dispatch of your order. Be sure to include a phone number in case the carrier needs to notify you to arrange delivery. Standard deliveries are made Monday - Friday between 9am and 5pm. We will make every effort to ensure that orders placed before 4pm on Friday can be dispatched for delivery on Saturday if specifically requested, or Monday as standard once delivery has been confirmed via telephone or e-mail with the customer; or once the order is received with either aforementioned date selected.
1.2 Standard Delivery & One Man Express Delivery
Our 'Standard Delivery' is simple and flexible. We will contact you once the order has been placed, usually within a few working hours, to arrange a convenient date and service. The services available will often include One Man Express (Next Day, Before 9am, Before Noon etc) and our Two Man Hassle Free Service, as detailed below. If standard delivery is displayed and selected during the checkout, Connection Fitness Ltd will call/e-mail to arrange a date and service. However, the majority of products will show one or more of the further delivery options below, for which you can select your delivery dates and times at the checkout. You should usually receive an e-mail confirming dispatch of your order the Working Day before your delivery will take place.
The Express Delivery services can be made the Next Working Day or Saturday if your order is received before 4pm on the Working Day prior. Collection times can vary from our couriers so there may be occasions where an order that is received close to the cut off time cannot be dispatched. If you have any questions about this service please contact us. Please also note collections for the Express Delivery service exclude weekends and bank holidays. Next Day deliveries will usually be made between 8.00am and 5.30pm - Monday to Friday. Any claims for damages to property caused by any third party carrier must be taken up with them directly.
On a 1-man delivery service, you need to ensure that somebody will be present to assist the driver due to the nature and weight of the item. Alternatively, we can arrange a 2-man delivery. The 2 Man Delivery Company will contact you beforehand to arrange a date. The item will then be delivered and taken to a room of your choice. This service will usually take an extra 7-10 days. The two man delivery is recommended but delivery times are not as fast and flexible as the 1 man express service.
Our Express Delivery service is charged at £3.95 to mainland UK addresses, excluding (but not limited to) the following postcodes: BT, HS, IV, AB, PH, PA, DD, KW, IM, JE, GY, ZE and all other offshore postcodes. Surcharges will apply to all offshore and highland postcodes. If a surcharge is not added in the checkout we will contact you with the delivery surcharge details, it is then up to you if you would like to proceed with the order. Our carriers are unable to give specific times for delivery. However, we do offer time slots, surcharged at the rates detailed below.
1.3 Delivery Options - One Man & Pallet Express:
One Man Express:
The One Man Express is our fastest and most flexible form of delivery service, charged at a flat rate of just £3.95. When you see this option in the checkout you can select your date from the calendar, which includes Saturdays for no extra charge. Then you can select your time (All Day, Before Noon, Before 10.30am, Before 9am) Further Information about each delivery slot can be found below.
On this service it is a One Man delivery only and the driver will often require assistance with the box or it will just be a doorstep delivery as standard.
Pallet Express:
The Pallet Express Delivery service appears on some larger and more expensive items, under the same fast and flexible delivery terms and the same pricing scheme as our One Man Express service. The Pallet Express service simply means that due to its size, the product can be delivered onto a driveway or garage and lowered from the vehicle using a pallet truck and tail lift. This service is suitable for those who wish to purchase a larger item, but do not require the 2-man delivery option.
All Day:
On either the One Man or Pallet Express services, an All Day delivery will be charged at a total delivery rate of £3.95. Delivery on this service will take place between approximately 8am and 5pm on your selected date.
Before 12 noon:
On either the One Man or Pallet Express services, a Before 12 noon delivery will be charged at a total delivery rate of £7.95. Delivery on this service will take place between approximately 8am-12noon.
Before 10.30am:
On either the One Man or Pallet Express services, a Before 10.30am delivery will be charged at a total delivery rate of £11.95. Delivery on this service will take place between approximately 8am-10.30am.
Before 9am:
On either the One Man or Pallet Express services, a Before 9am delivery will be charged at a total delivery rate of £15.95. Delivery on this service will take place between approximately 8am-9am.
Saturday:
A Saturday delivery can be selected at no extra charge, for delivery on either the One Man or Pallet Express options, and on any of the above timed services.
1.4 Delivery Options - Super Saver & Two Man
Super Saver:
A 'super saver' delivery is available on certain products from Connection Fitness. This service is Free of Charge and will generally take place within 7-14 days. Once the order has been processed and dispatched, you should receive confirmation of dispatch from our system. Once this confirmation has been received, your order should be with you the following Working Day.
In some more remote locations, delivery may take up to two Working Days from dispatch.
Example items: Cross Trainers, Small Multi Gyms, Benches and Weights, Small - Medium Treadmills, Exercise Bikes. Also includes accessories and small items which can be delivered on a selected date and time.
Two-Man Hassle Free:
The Two Man Hassle Free service means two drivers will arrive on the scheduled date and place the item as standard in a ground floor room of your choice, access/restrictions permitting. On this service you will receive a timeslot 48 hours before the delivery takes place and can also request a call from the drivers approximately one hour before they arrive. The Two-Man Hassle Free delivery option is available at total delivery rate of £15.95
Example items: Large Treadmills, Cross Trainers and Multi Gym Systems
The carriers will place the product in the ground floor room of your choice; however, this is subject to good and safe access. Please note: due to Health and Safety regulations, deliveries above or below ground floor areas are at the carriers discretion and are not guaranteed. Please allow 10 working days for this service; all deliveries are made Monday to Friday between 9-5. Our carriers will give you a morning or afternoon slot. These larger products have a pre-arranged delivery, which means the item will be booked in with you by the carrier or supplier. If the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, the goods will be returned to the carrier's depot or to the supplier. In this case you will be liable for all return and re-delivery charges. Please note if the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also at the discretion of Connection Fitness. The charge for a 2 man delivery is £15.95.
Delivery and Installation:
The Delivery and Installation service we offer is only available on certain products, mainly the popular and more expensive Treadmill & Commercial Product Ranges. Please note: this service can only take place between 9am and 5pm, Monday to Friday. The Installation team will call before to arrange a convenient date and time slot. If you have any questions please give us a call. If a Free Delivery and Installation service is available for an item, it will be shown in the product description and in the checkout. As the charge can differ for each particular item and is dependant upon delivery location, feel free to contact us for further details on the options and associated costs available to you.
1.5 Offshore and Remote Delivery Areas
We are only able to offer a standard 5-7 working day delivery service to the Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and other offshore/remote areas. Deliveries to any offshore or remote locations will be surcharged between £10 and £50+ depending on the weight. This will be added in the checkout depending on your postcode. If this charge is not added in the checkout, we will contact you with further details and the order will proceed at your discretion. We can specify a date for delivery, but unfortunately we are unable to offer any extra services at the moment. If you have any questions about this, please don't hesitate to contact us.
1.6 Delivery Times and Delivery Delays
Connection Fitness Ltd will try to deliver on time and in most cases, we will pre-arrange a date and time slot, but this cannot be fully guaranteed. Connection Fitness Ltd will not entertain any claim for compensation because of a late delivery, which is due to a third party carrier and is out of our control. Any claims of this nature should be taken up directly with the carrier.
You have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. Also, under the Distance Selling Regulations, you have 7 statutory working days starting from the working day after you have received your order, to cancel and return the product for a full refund. However, the buyer is required to pay all postage costs back to Connection Fitness Ltd and the product must be unused and in the original packing. If the product has been used or you do not have the packaging this will be deemed as acceptance of goods and we will accept or decline the return at our discretion, based on the terms of our 30 Day Buy & Try Returns Policy.
2.2 Order Cancellations and Refused Deliveries
You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Connection Fitness Ltd. Any unpaid freight charges will be deducted from your refund (see 'Distance Selling Regulations' above). If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery will not fit through any doors or stairwells and the product is subsequently returned or refused, you are responsible for all outward and return carriage costs. There will also be a minimum 15% restocking charge. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. We include product weights and dimensions on our website, and if you are unsure about anything you must call us before placing the order.
2.3 Restricted Access and Delivery Terms
Due to the size of some delivery vehicles, any carriers delivering on our behalf must be informed of any restrictions regarding access for the delivering vehicles. This includes (but is not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Connection Fitness Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Connection Fitness Ltd were not made aware of any points of issue regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer will be liable for all carriage charges. Due to Health & Safety regulations, upstairs deliveries are at the carrier's discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property. Delivery time scales are approximate; often it can be quicker than stated. However, if delivery takes longer than the time stated we will not entertain any claims for compensation. The delivery guides are rough estimates and the time scales are often out of our control. We will endeavour to notify you if delivery is going to take longer than originally expected.
2.4 Damage in Transit / Shortages
When the carrier delivers your order, you need to count the pieces you receive and check for any damage. If the number of boxes you have received does not exactly match the number of pieces on the carrier's delivery note, this must be noted next to your signature. If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver's delivery note, if the words 'goods delivered in good condition' are on the delivery form next to your signature they need to be crossed out also. Any damage must be reported to Connection Fitness Ltd within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the box is damaged and you do not check the contents and fail to make any attempt to list this on the delivery note, Connection Fitness Ltd or the carrier cannot be held responsible. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced.
2.5 Delivery Arrangements
The Delivery Arrangements section in the checkout must be completed. If you select that the order can be left with a neighbour or delivered to an alternative address, the person signing on your behalf must be made aware of our terms above regarding damage in transit and shortages. As carriers and delivery drivers are not under our control, we cannot be held responsible for their actions when delivering and if you encounter any problems they must be taken up directly with the carrier. You can also opt for the order to be left in a 'secure location'. If the order is then left in this location by the delivery driver, and is subsequently stolen, Connection Fitness Ltd or the carrier cannot be held responsible for following your instructions. We will always endeavour to deliver at a convenient time for you, and in most cases we will pre-arrange the delivery, but we will not be held responsible for any delays caused due to events that are out of our control.
1.1 Returns overview - 30 days explained
If the goods are in the original packaging and have not been assembled, customers are entitled to a full refund of the purchase price of the goods, less collection costs. This applies up to 7 working days, starting from the day after delivery to the customer. This does not affect your statutory rights. This payment will be refunded to the original card that was used to place the order. The refund will be processed in full, approximately 1-2 working days from receipt of returned goods at Connection Fitness. Funds will then take approximately 2-3 working days to clear into the said bank account. The remaining 21 days are calendar days, which completes a minimum of 30 calendar days for a return to be requested. This is advertised as our minimum 30 day hassle free returns policy - ITEMS WHICH DO NOT QUALIFY FOR THIS POLICY ARE PURCHASED WITHIN THE TERMS OF OUR "30 DAY EXCLUSION RETURNS POLICY". See the Exclusion Policy Section for more details.
For example, if a customer purchases a product on Friday 1st February 2008 for delivery on Tuesday the 5th of February 2008. The initial 7 working day return period would start on the 06/02/2008 and end on the 14/02/2008. The remaining 21 day returns in which a credit note can be requested, less collection and delivery costs, would start on the 15/02/2008 and end on the 05/03/2008 at close of business 5pm. All return requests must be received in writing (letter, fax or e-mail to Connection Fitness Ltd within the timescales required). Once a returns authorisation has been issued in the form of an RMA, customers must have the goods available to collect on a desired date, within 5 working days, beyond which the RMA would expire. The 30 day hassle free returns policy continues throughout the RMA process if the return is cancelled, or if goods are not available within 5 working days for collection. If a second RMA is required, the second date of issue will be taken as the date of request and refunded accordingly upon return.
Inspection of Goods
Goods will be inspected upon delivery back to Connection Fitness and must be adequately packaged and secured by the customer. If goods do not arrive back to Connection Fitness Ltd in the original packaging, or packaging equivalent in protection, or if some parts are missing; Connection Fitness reserves the right to deduct a proportionate amount from the refund as detailed below:
Inadequate / Disproportionate Packaging: Deduction of 5% from refund
Missing Product Parts / Documentation: Deduction of 10% from refund
Combination Of The Above: Deduction of 15% from refund
Assembly of Goods
In any situation that the customer has assembled the goods and disposed of the original packaging, this will be seen as acceptance of the goods and Connection Fitness Ltd reserves the right to decline the return of the goods for a refund. For further details on what is deemed as Assembly and Acceptance of Goods, see section 1.4: "Clarification of Assembly Terms". In most circumstances however, we will issue a credit note for the goods. This decision is at the full discretion of Connection Fitness Ltd. More information on credit notes can be found in section 1.3.
1.2 Collection Charges
Base Rate
Collection charges are all calculated using either a Base Rate or Two Man Collection Charge, plus addition charges added at a Kilo Rate.
There is a £15 Base Collection Charge for items up to 20kg. This is a carriage forward charge we incur from the couriers for 'third party collections'.
A rate of £0.50p Per Kilo is applied thereafter, up to a maximum Boxed Weight of 79kgs. Kilo Rates will be applied to the Total Box Weight, which will be given by Connection Fitness Ltd, based on the information we have from manufacturers and information printed on the outside of product boxes.
Costing example: if an item weighs 40kg, the collection charge will be £25.
Two-Man Rate
On items which weigh 80kgs or more, a Two Man Collection is required. This incurs a base £65 Two Man Collection Charge charge.
A rate of £1.00 per Kilo is applied thereafter. Kilo Rates will be applied to the Total Box Weight, which will be given by Connection Fitness Ltd, based on the information we have from manufacturers and information printed on the outside of product boxes.
| EXAMPLES | Base Charge | Low Kilo | 2-Man Charge | High Kilo | Total |
| 20kg ITEM | £15.00 | £N/A | £N/A | £N/A | £15.00 |
| 25kg ITEM | £15.00 | £2.50 | £N/A | £N/A | £17.50 |
| 30kg ITEM | £15.00 | £5.00 | £N/A | £N/A | £20.00 |
| 40kg ITEM | £15.00 | £10.00 | £N/A | £N/A | £25.00 |
| 60kg ITEM | £15.00 | £20.00 | £N/A | £N/A | £35.00 |
| 70kg ITEM | £15.00 | £25.00 | £N/A | £N/A | £40.00 |
| 80kg ITEM | £N/A | £N/A | £65.00 | £N/A | £65.00 |
| 100kg ITEM | £N/A | £N/A | £65.00 | £20.00 | £85.00 |
| 120kg ITEM | £N/A | £N/A | £65.00 | £40.00 | £105.00 |
Over-water / Remote Locations
If a collection is required from an Over-water or Remote Location, such as Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands etc. Then the surcharges will be given on receipt of a returns request as they can vary from time to time depending on the specific postcode.
Where necessary Connection Fitness Ltd Reserves the right to increase or decrease collection charges at our own discretion if there is an appropriate reason, as with, but not limited to, the following circumstances; an upstairs collection, off shore collection, remote location, restricted access.
30 Day Return Continuance Terms
If couriers turn up for a collection and the goods are not ready or the customer is not there, any charges that Connection Fitness incurs will be deducted from the refund. If a re-attempt at collection cannot be arranged within 5 working days of Connection Fitness Ltd issuing the RMA, the returns authorisation will expire. The 30 day hassle free returns policy continues throughout the RMA process if the return is cancelled, or if goods are not available within 5 working days for collection. If a second RMA is required, the second date of issue will be taken as the date of request and refunded accordingly upon return. Provided the return takes place within 5 Working Days of the customer being issued with an RMA; the refund will be processed based on the date of issue.
1.3 Credit Notes and Refunds
If the customer wishes to return a product within their 7 days statutory rights period, a full refund will be issued minus collection charges, these charges can be found in section 1.2. The conditions are:
Goods must be in the original packaging
Goods must not be assembled
Goods must be returned in full, including all parts and any free products or documentation
If any of the above points are not met, then Connection Fitness Ltd will only issue a credit note for the goods minus any collection charges. This credit note will be valid for exactly 6 calendar months from the date of issue and can be used solely or in combination with any other accepted payment method for purchases at Connection Fitness Ltd.
First 7 Working Days - as part of your Statutory Rights
Within the first 7 working days a full credit note will be issued if the machine has been part or fully assembled. If the goods are still sealed in the box, unassembled and in the original packaging, a full refund will be provided.
After the initial 7 working days the Connection Fitness 21 calendar day extension terms will apply.
1-7 Calendar Days of the 21
Within 7 calendar days a credit note for 95% of the value will be issued if the machine has been part or fully assembled. If the goods are still sealed in the box, unassembled and in the original packaging, a full refund will be issued by Connection Fitness Ltd, less the cost of the return.
8-14 Calendar Days of the 21
Within 8-14 days a credit note for 90% of the value will be issued if the machine has been part or fully assembled. If the goods are still sealed in the box, unassembled and in the original packaging, a full refund will be issued by Connection Fitness Ltd, less the cost of the return.
15-21 Calendar Days of the 21
Within 15-21 days a credit note for 85% of the value will be issued if the machine has been part or fully assembled. If the goods are still sealed in the box, unassembled and in the original packaging, a full refund will be issued by Connection Fitness Ltd, less the cost of the return.
Free Gifts & Related Free Promotions are excluded from the refundable value.
1.4 Clarification of Assembly Terms:
Part Assembled: Applies to any items that have been taken out of the box and for which the assembly stages/processes have started. This term also applies to any items for which the seal on any included screw packs or assembly related items have been broken. This includes, but is not limited to; locking & safety pins, mains adapters, safety keys etc. which need only be removed from original packing if the machine is to be in use. If any of the above has been taken from its protective packaging, the assembly process has begun. This will be deemed as the customer having inspected the remaining parts and would signify acceptance of goods.
Fully Assembled: This applies to any products for which the assembly stages have been completed. It also applies to any items that have been used by the customers.
2.1 Faulty Products
Faulty Product Procedures
If an item develops a fault, the customer is required to contact the manufacturers' dedicated technical support team, which is in place to deal with problems relating to their own products.
The details of the technical support line can usually be found in the product manual. If you do not have your proof of purchase (usually e-mailed to customers before delivery) or if you do not have your product manual, please contact Connection Fitness Ltd and we will provide the necessary contact details and information. The majority of manufacturers' technical support lines have a similar procedure. Some will require a copy of proof of purchase via e-mail, fax or post. If you have registered the warranty, a proof of purchase will not usually be required. Connection Fitness Ltd and their staff will typically ask customers to call the technical support lines and provide numbers and relevant information. Connection Fitness Ltd can send required customer information, and/or a valid proof of purchase to the appropriate manufacturer, if required.
Solutions for Faulty Products
There are often several options open to customers to resolve any issues with faulty products. The choice of option will often be down to the customer, but on some occasions only 1 option may be available. If this is the case, the manufacturers' technical team and Connection Fitness Ltd will make the decision on the option available. We are unable to discuss or entertain any other options other than those presented to customers by our customer service team or the manufacturers technical support team.
Three common remedies for faults are:
1. Refund or Credit Note
2. Replacement Machine, same or similar specification
3. Repair of the machine, usually on site
The options available for dealing with faults will often depend on factors such as when the product was bought and customer location. For example if a product was bought several years ago it may be out of warranty, or if a customer lives in on an offshore location the manufacturers may only be able to offer a full replacement, and not an onsite repair or refund. That will be the only option that is then open to the customer. More detailed information on options that customers can expect, depending on when the fault develops, can be found below.
Faults Occurring Within the Return Period or on Arrival
If goods develop a fault during our return period of 30 days or are faulty on arrival you will need to follow the procedures detailed above at the start of section 2.1.
The possible solutions are:
1. A collection from the manufacturer and a refund
2. A collection and replacement machine from the manufacturer
3. Onsite repairs by the manufacturer.
Faults After the Return Period has Expired
If a product develops a fault after our return period of 30 days has expired, you will need to follow the procedures detailed above at the start of section 2.1.
The possible solutions are:
1. A collection and replacement from the manufacturer
2. Onsite repairs by the manufacturer.
Refunds cannot be issued outside of the return period; however, in some cases we can issue credit notes once faulty goods have been collected by a manufacturer.
Judging That the Item is 'Faulty'
Engineers and staff from the manufacturers' technical support team will ascertain if a product is faulty. To do this they will often need to speak with customers directly over the phone, or send an engineer to inspect the goods.
Please Note: to provide the best possible service, Connection Fitness Ltd will often require customers to deal directly with the Technical Support teams of manufacturers. They deal with faults on a daily basis and are trained to fully assist our customers.
Exclusion Returns Policy - 30 Calendar Days
Our 30 Day Hassle Free Returns Policy Applies to around 90% of our products:
Includes (not limited to):
- Pro-Form Treadmills, Cross Trainers, Weight Benches and Exercise Bikes.
- Weslo Treadmills, Exercise Bikes and Cross Trainers
- Reebok Treadmills, Cross Trainers, Exercise Bikes, Rowing Machines, Boxing Products and Fitness Accessories
- Golds Gym Weight Benches
- Bremshey Cross Trainers and Exercise Bikes
- Marcy Cross Trainers, Weight Benches
- Bowflex Benches and Dumbbells
- York Fitness Treadmills, Exercise Bikes, Cross Trainers, Benches and other Accessories
- V-Fit Exercise Bikes, Cross Trainers and other Accessories
- Weider Weight Benches
- BH Fitness Treadmills, Cross Trainers, Exercise Bikes and Rowing Machines
There are however, some exclusions, which abide by the terms of our "30 Day Exclusion Returns Policy". Items which come under our Exclusion Policy include those below:
- All Multi Gyms
- All Weight Training items not listed above
- All Packages & Package Deals
- Products that have been Delivered and Installed by the manufacturer
- Supplements & All Perishable Goods
Returning Perishable Goods
Under our Exclusion Policy, All Perishable Goods are NON-RETURNABLE.
Returning Direct Manufacturer Deliveries
Items which are dispatched direct from the manufacturer will only be refunded if:
1) The item/items are un-assembled, in an un-used state, and packaged in their original packaging
2) The customer requests an RMA Return within 30 calendar days from the day after goods have been received.
Provided the two above conditions are met, the item/items can be collected and a full refund processed to the payment card, minus collection costs, as detailed in Section 1.2 - "Collection Charges" of our 30 Day Try & Buy Returns Policy. "Inspection of Goods" terms apply.
If the two above conditions are not met, we are unable to offer any refund or credit for the item/items.
Returning Package Items
Single package items that are returned, which were not included as free gifts, will as standard receive a 10% deduction in refund amount based on the full retail price of that item at the time of purchase, taking into account the above criteria in relation to our 30 Day Returns Policy, with a cumulative percentage reduction in conjunction with the terms of the said policy.
Returning Multi Gyms & Other Weight Training Goods
Multi Gyms & Other Weight Training Goods can only be returned if the below criteria are met:
1) The customer requests an RMA Return within 30 calendar days from the day after goods have been received.
2) The item is in its original packaging, as received, un-used and un-assembled (if assembly is required).
Provided the two above conditions are met, the item/items can be collected and a full refund processed to the payment card, minus collection costs, as detailed in Section 1.2 - "Collection Charges" of our 30 Day Try & Buy Returns Policy. "Inspection of Goods" terms apply.
If the two above conditions are not met, we are unable to offer any refund or credit for the item/items.