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Customer Services

We have a very experienced, knowledgeable and enthusiastic Customer Service team. They can advise you about the functions of different products, and which equipment is best for you.

For more detailed technical enquiries about any of our products please call our Customer Services helpline on: 0845 222 2628

Our sales offices are manned:

Monday-Friday : 9am5pm

Saturday : 10am4pm

Sunday : Closed

Showroom Open Same Times.

We accept all major credit and
debit cards.

Delivery Information

United Kingdom Mainland Delivery

Royal Mail

Usually next day delivered by Royal Mail 1st Class, but please allow up to 2-3 days. The Royal Mail delivery service is charged at £2.95.

Express Delivery

This is our express one man delivery service. When you order there are timed options and dates to select in the calendar.

Monday to Saturday - All Day: £4.95
Monday to Saturday Before Noon: £8.95
Monday to Saturday Before 10.30am: £12.95

This is on a one man service where on some heavy items the driver may often require assistance with the box. If this isn’t suitable or you have any special delivery requirements please get in touch with us.

Express Delivery (Heavy Weight)

This is our express delivery heavy weight option. As with Express Delivery, there are timed options and dates to select in the calendar during the checkout process.

Monday to Saturday - All Day: £8.95
Monday to Saturday Before Noon: £12.95
Monday to Saturday Before 10.30am: £16.95

This is for particularly heavy items but we still try to keep the charge as low as possible. This is on a one man service where on some heavy items the driver may often require assistance with the box. However, on heavy products with individual boxed items over approx 70kg it will be delivered on a one man pallet service. If this isn’t suitable or you have any special delivery requirements please get in touch with us.

Two Man Delivery

We will contact you to arrange a convenient delivery date, usually within 1 business hour of placing your order.

The two man delivery service is necessary on many large products, as most manufacturers are now voiding warranties if equipment such as Treadmills are not delivered correctly. This ensures a hassle free delivery, the two man couriers will automatically call you 1 hour before delivery and the day before delivery you will be given a 2-3 hour timeslot during the day. The Two Man Delivery service is charged at £12.95.

Example items: Large Treadmills, Cross Trainers and Multi Gym Systems

Standard Delivery

The Standard Delivery means we will contact you to arrange a suitable delivery date and service as the information isn’t available live at the time of ordering. The charge on 99% of cases will be kept at the lower rate of £4.95 for whichever delivery service you then choose. Please make sure you have included a phone number and email address at the time of order. We usually aim to be in touch within 1-2 business hours of the order going through.

*Please Note: Deliveries are to ground floor as standard, this includes Two Man services, unfortunately we cannot guarantee an upstairs delivery as none of the Two Man courier firms will arrange this 100% of the time due to health and safety and risk of damage to property by carrying a large item upstairs.

Republic of Ireland Delivery

We currently operate a flat rate Republic of Ireland delivery service for £35.00, this will appear in the checkout once the address field for Country is changed to Ireland using the drop down box, please fill in the Postcode Field with N/A. This service usually takes 3-4 days and our couriers will contact customers to arrange a convenient date once the goods arrive in Ireland. Deliveries are made Monday to Friday and larger items such as Treadmills and Multi Gyms will be delivered on pallets to a kerbside/garage/driveway depending on access.

Offshore / Remote Locations

Deliveries to any offshore or remote locations will usually be surcharged between £10 and £50 depending on the weight. Sometimes this surcharge can increase on heavy items such as Weight Sets. We can specify a date for delivery, but unfortunately we are unable to offer any extra services at the moment. Offshore and Remote locations include, but are not limited to; the Channel Islands, Isle of Man and Northern Ireland.

Please call or e-mail for more information:
0845 222 2628
sales@connection-fitness.co.uk